Terms of Service

By creating an account, signing a pilot agreement, uploading client data, or otherwise using Cancel Catch, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the service.

If you are accepting these Terms on behalf of a business, you represent that you have the authority to bind that business to these Terms.

Cancel Catch is a managed service that helps med spas fill last-minute cancellations. When a Partner reports an open appointment slot, we identify the best-fit clients from the Partner's existing customer database and send SMS messages on the Partner's behalf inviting those clients to claim the slot. Slot claiming is atomic — once a slot is taken, no further offers are sent for that slot.

The service includes match logic powered by AI, message delivery via Twilio, opt-out handling, and audit logging of every inbound and outbound message. We may add, modify, or remove features over time as the service evolves.

To use Cancel Catch, you must:

• Be a licensed med spa business operating lawfully in your jurisdiction.
• Be the owner, operator, or an authorized representative of that business with authority to bind it to these Terms.
• Be at least 18 years of age.
• Maintain any professional licenses, permits, and registrations required to operate your med spa and to send appointment-related communications to your clients.

Cancel Catch is not available to consumers, individuals seeking appointments, or businesses outside the med spa category.

You are responsible for the accuracy and security of your account and for all activity that occurs under it.

• Provide accurate, current, and complete information when registering and keep that information up to date.
• Keep your account credentials confidential and never share them with anyone outside your authorized staff.
• Promptly notify us at contact@cancelcatch.com of any suspected unauthorized access or security incident.
• Limit account access to staff who need it to operate Cancel Catch and revoke access immediately when staff leave.

This section is the most important one in these Terms. When you upload or otherwise provide client data to Cancel Catch — names, phone numbers, treatment history, booking history, or anything else — you make the following representations and warranties:

• Every client whose phone number you upload has given prior express written consent (as defined under the TCPA and applicable state law) to receive appointment-related SMS messages from your business, and that consent has not been revoked.
• You are solely responsible for collecting, maintaining, and being able to evidence opt-in consent for every client you send through Cancel Catch.
• You have the right to share each client's information with Cancel Catch for the purpose of operating the service.
• You will promptly remove any client from Cancel Catch who revokes consent through any channel (in person, by phone, by email, or through another system).
• Your client data does not include minors under 18 and does not contain information you are not legally permitted to share.
• Your collection and sharing of client data with Cancel Catch complies with HIPAA where applicable, and you have executed any required Business Associate Agreement (BAA) with Cancel Catch before transmitting any protected health information.

You agree to indemnify Cancel Catch against any claims, damages, or penalties arising out of (a) the absence, invalidity, or insufficiency of any consent you represent to have obtained, (b) your client data being inaccurate, unauthorized, or unlawfully collected, or (c) any breach of the warranties in this section. See the Indemnification section for details.

The following terms apply to every SMS sent through the Cancel Catch program on a Partner's behalf.

Program name

Cancel Catch.

Purpose

Appointment-related messages only — notifications about open cancellation slots at the Partner where the recipient is already a client.

Frequency

Message frequency varies and depends on when cancellations occur at the Partner spa. There is no fixed schedule.

Cost

Message and data rates may apply from the recipient's mobile carrier. Cancel Catch and the Partner do not charge recipients for messages.

Carrier liability

Supported mobile carriers are not liable for delayed or undelivered messages.

Help

Reply HELP to any message for assistance, or contact us at contact@cancelcatch.com.

Opt out

Reply STOP to any message to unsubscribe. Opt-outs are processed immediately and are permanent unless the recipient re-subscribes through the Partner.

You authorize Cancel Catch to send SMS messages to your clients on your behalf, identifying your business as the sender, for the sole purpose of offering open appointment slots. You will not use Cancel Catch to send marketing, promotional, or any non-appointment-related content.

Outside of the pilot, Cancel Catch is a paid service with the following standard pricing for new Partners:

Setup fee

$300, one-time, charged at the start of the first paid month after a pilot converts.

Monthly retainer

$297 per month, billed in advance on the same day each month.

Pilot

Free for the first 30 days. See the Pilot Terms section.

You will provide a valid payment method (credit card or ACH) before the pilot converts to a paid subscription. By providing a payment method, you authorize us to charge it for all fees you owe under these Terms, including recurring monthly retainers, until you cancel.

Fees are non-refundable. We do not prorate refunds for partial months. You may cancel at any time, and your access will continue through the end of the current paid month with no further charges. Pricing is subject to change for future billing cycles with at least 30 days' notice.

If a payment fails, we may suspend service until payment is received. Repeated payment failures may result in termination.

New Partners may be eligible for a free 30-day pilot before any fees apply. The pilot is offered at our discretion and is currently limited to a small number of Denver-area med spas.

• The pilot is free. No setup fee and no monthly retainer apply during the pilot period.
• If you choose not to convert to a paid plan at the end of the pilot, you will not be charged.
• All Terms apply during the pilot, including the SMS Messaging Terms, Client Data Warranties, and Acceptable Use sections.
• If you do not convert to a paid plan, we will delete or de-identify your client data within 30 days of the pilot ending, except where retention is required for compliance (for example, message audit logs or opt-out records).
• If you convert to a paid plan, your data is retained as described in the Privacy Policy.

You agree not to:

• Upload phone numbers or client data for individuals who have not provided valid prior express written consent to receive appointment-related SMS from your business.
• Use Cancel Catch to send spam, marketing messages, promotional content, political messages, or any communication that is not directly related to filling an open appointment slot at your spa.
• Use the service to send messages on behalf of any business other than the Partner that registered the account.
• Reverse engineer, decompile, scrape, or attempt to extract the underlying source code, models, or data of the service.
• Interfere with or disrupt the service, our infrastructure, or any other Partner's use of the service.
• Use the service for any unlawful purpose or in violation of the TCPA, HIPAA, CAN-SPAM, state telemarketing laws, or any other applicable law or regulation.

Violations of this section may result in immediate suspension or termination of your account, with no refund.

Cancel Catch retains all right, title, and interest in and to the service, including the software, AI matching models, message templates, dashboards, designs, and any related intellectual property. These Terms do not grant you any ownership of the service.

You retain all right, title, and interest in your client data. You grant Cancel Catch a limited, non-exclusive, worldwide license to access, store, process, and transmit your client data solely as needed to operate and improve the service for you. We will not use your client data to train general-purpose models or for any purpose unrelated to delivering the service.

You may not use the Cancel Catch name, logo, or branding without our prior written consent, except to identify yourself as a customer of the service.

Either party may terminate this agreement, for any reason or no reason, by giving the other party at least 30 days' written notice (email to contact@cancelcatch.com is sufficient).

We may suspend or terminate your account immediately, without notice, if you breach the Client Data Warranties, the Acceptable Use section, or any other material term of this agreement, or if required by law or by our service providers.

On termination, your access to the service ends. You may request a one-time export of your client data and message logs within 30 days of termination by emailing contact@cancelcatch.com. After that period, we will delete or de-identify your data except where retention is legally required.

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that any specific number of cancellations will be filled, that any particular message will be delivered, or that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, Cancel Catch will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost revenue, lost appointments, lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the service will not exceed the total amount you paid Cancel Catch in the twelve months preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.

You agree to defend, indemnify, and hold harmless Cancel Catch, its founders, employees, contractors, and service providers from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your client data, including any claim that a recipient did not validly consent to receive SMS messages from your business.
• Your breach of the Client Data Warranties, the Acceptable Use section, or any other obligation under these Terms.
• Your violation of the TCPA, HIPAA, CAN-SPAM, state telemarketing laws, or any other applicable law or regulation.
• Your violation of the rights of any third party, including any client of your spa.

We will notify you promptly of any claim subject to this section and cooperate reasonably in the defense, at your expense.

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the service will be resolved exclusively in the state or federal courts located in Denver County, Colorado, and you consent to the personal jurisdiction of those courts.

Cancel Catch will not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, government action, public health emergencies, labor disputes, internet or telecommunications failures, third-party service provider outages (including but not limited to Twilio, Supabase, or Anthropic), or mobile carrier message delivery failures. Our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable once the event has ended.

We may update these Terms from time to time as the service evolves or as legal requirements change. The "Last updated" date at the top of this page reflects the most recent revision. For material changes, we will notify Partners by email at least 30 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms, requests for clarification, or notices required under these Terms can be sent to: